"Server temporarily unavailable"/"internal server error" when accessing one of data tables

kateryna-tokar · October 11, 2016, 9:32am

I can’t acess data from console in one of tables anymore because I get following errors:

“Server temporarily unavailable”/“internal server error”

dk · October 11, 2016, 9:36am

Internal server error with id 926B252E-796A-31D1-FFEA-1677FFB60A00 message appears

arthur-dzidzoiev · October 11, 2016, 9:49am

Hi Kateryna,
What is your application Id?
Regards, Artur

arthur-dzidzoiev · October 11, 2016, 9:51am

Hi DK,
Does this issue affect you too?
Artur

kateryna-tokar · October 11, 2016, 9:52am

App id D3EE6869-99AA-73E8-FFED-40612E93F400

arthur-dzidzoiev · October 11, 2016, 10:03am

An engineer was assigned to fix your application.

sergey-chupov · October 11, 2016, 11:09am

Did you remove the column Driver.Status?

dk · October 11, 2016, 11:17am

Yes, we use the same app.

dennis-nichoga · October 11, 2016, 11:18am

No we did not

sergey-chupov · October 11, 2016, 11:29am

Were there any special operations with Driver-DriverStatus tables relation?

dk · October 11, 2016, 11:32am

Yes, update Driver status was called, where relation was established between Driver and DriverStatus.

sergey-chupov · October 11, 2016, 11:34am

Did this request fail? If not, when did you start observing the errors?

dk · October 11, 2016, 11:38am

No, request was successful

sergey-chupov · October 11, 2016, 11:44am

The error has been fixed, please verify.

dk · October 11, 2016, 11:49am

Yes, I see Driver table values in console. Thanks.

kateryna-tokar · October 11, 2016, 11:57am

Thank you. It is working now. What was the cause?

sergey-chupov · October 11, 2016, 12:16pm

Supposedly, this happened due to database restart under the load. We’re still investigating the reasons and ways to prevent it happening in the future.