SMTP connection problem

[Jim_Austin]

SMTP service provider (Netcore) information:

Email Settings:

Error:

Test from service provider works.
Suggestions?

[Inna_Shkolnaya]

Hello @Jim_Austin

Try using your email address as User ID in Backendless Email Settings.

Regards,
Inna

[Jim_Austin]

Thanks Inna,
Seems to have been a password problem: would work from Netcore’s test but not from Backendless?!
Reset the password and now working.