Spike in ECONNRESET Errors

Francis_Bagas · January 15, 2026, 8:23am

We have observed a significant spike in ECONNRESET errors daily starting from month of December. Our monitoring confirms we are well below our concurrent request limits and have not increased our traffic volume.

Symptoms:

Connections are being abruptly closed by the server.
Occurs on standard endpoints that previously performed reliably.
No correlation with high-load periods on our side.

Constraints:

Our architecture relies on connection stability. We do not use client-side retry logic for these methods and cannot implement it as a patch for server-side instability.

Has there been a recent change to the load balancer timeouts or keep-alive configurations on the Backendless side? We suspect a regression or infrastructure change on your end.

Please investigate the server logs for our App ID: 4A47197B-AE30-FA84-FF56-0071F4010900

Volodymyr_Ialovyi · January 15, 2026, 12:15pm

Hello @Francis_Bagas

Thank you for providing the detailed information about the ECONNRESET errors you’re experiencing. We understand how critical connection stability is for your architecture, and we want to assure you that we’re taking this issue seriously.

I’ve conducted an initial investigation of your application logs (App ID: 4A47197B-AE30-FA84-FF56-0071F4010900) covering the past three months. While I haven’t yet been able to identify a pattern matching the spike you’re observing since December, I want to work with you to get to the root cause of this issue.

To help us perform a more thorough analysis and correlate our logs with your observations, could you please provide the following additional information:

Timezone Information: What timezone are the timestamps in your screenshots? This will help us accurately match the error occurrences in our logs.
Service/Method Details: Which specific Backendless service or API endpoints are experiencing these errors? From the screenshots, I can see various method names (QC_Timer_CS_Generic, beforeUpdate, ZoomNotificationsLateStudentAndTutor, etc.), but knowing the exact service context would be helpful.
Log Export: If possible, could you provide the error logs in a text format (CSV, JSON, or plain text) rather than screenshots? This would allow us to perform more detailed pattern analysis and correlation.
Recent Changes: Have you made any changes to your application code or infrastructure around the time the issues started?

Regarding your question about infrastructure changes: To the best of my knowledge, there haven’t been any changes to load balancer timeouts or keep-alive configurations on our side that would cause this behavior. However, I will double-check with our team to ensure nothing was modified that could potentially impact your connections.

We genuinely want to resolve this issue for you as quickly as possible. The additional information will help us narrow down the investigation and identify whether this is related to a specific service, network path, or timing pattern.

Please feel free to share any other observations or patterns you’ve noticed. We’ll continue monitoring your application closely and will update you as soon as we have more information.

Regards,
Volodymyr

Francis_Bagas · January 16, 2026, 12:36pm

Hello @Volodymyr_Ialovyi,

Thank you for your response.
Here is the additional information:

The timezone used in the screenshots is UTC+8, but the list below shows the services/methods in UTC.
Here is the data from our errors table, where we log the errors we encounter.

[
  {
    "code": "\"ECONNRESET\"",
    "method": "UpdateChargebeeWithCloseByLead",
    "___class": "errors",
    "time": 1763293887927,
    "message": "\"socket hang up\""
  },
  {
    "code": "\"ECONNRESET\"",
    "method": "afterUpdate weekly_slots",
    "___class": "errors",
    "time": 1764593786585,
    "message": "\"socket hang up\""
  },
  {
    "code": "ECONNRESET",
    "method": "DatabaseAddNextMSCalendarSessionObject",
    "___class": "errors",
    "time": 1761873244575,
    "message": "socket hang up"
  },
  {
    "code": "\"ECONNRESET\"",
    "method": "weeklySlotsUpdate_v2",
    "___class": "errors",
    "time": 1767646744810,
    "message": "\"socket hang up\""
  },
  {
    "code": "\"ECONNRESET\"",
    "method": "afterUpdate weekly_slots",
    "___class": "errors",
    "time": 1761450076550,
    "message": "\"socket hang up\""
  },
  {
    "code": "\"ECONNRESET\"",
    "method": "afterUpdate weekly_slots",
    "___class": "errors",
    "time": 1761833480228,
    "message": "\"socket hang up\""
  },
  {
    "code": "\"ECONNRESET\"",
    "method": "DatabaseUpdateMSMeetingMSDayOff",
    "___class": "errors",
    "time": 1762207075745,
    "message": "\"socket hang up\""
  },
  {
    "code": "\"ECONNRESET\"",
    "method": "Finance_Subscription_Changes_to_Desc_Prepaid",
    "___class": "errors",
    "time": 1765284575104,
    "message": "\"socket hang up\""
  },
  {
    "code": "\"ECONNRESET\"",
    "method": "usersUpdate",
    "___class": "errors",
    "time": 1761899520836,
    "message": "\"read ECONNRESET\""
  },
  {
    "code": "\"ECONNRESET\"",
    "method": "afterCreate ms_calendar",
    "___class": "errors",
    "time": 1764963820261,
    "message": "\"socket hang up\""
  },
  {
    "code": "\"ECONNRESET\"",
    "method": "QC_Admin_Checker",
    "___class": "errors",
    "time": 1762398977407,
    "message": "\"socket hang up\""
  },
  {
    "code": "\"ECONNRESET\"",
    "method": "GoogleDriveRefreshCode_v2",
    "___class": "errors",
    "time": 1762628063573,
    "message": "\"read ECONNRESET\""
  },
  {
    "code": "ECONNRESET",
    "method": "weekly slots add timer",
    "___class": "errors",
    "time": 1762674852682,
    "message": "read ECONNRESET"
  },
  {
    "code": "\"ECONNRESET\"",
    "method": "ChargebeeSync",
    "___class": "errors",
    "time": 1761899430794,
    "message": "\"socket hang up\""
  },
  {
    "code": "\"ECONNRESET\"",
    "method": "DatabaseUpdateMSMeetingMSDayOff",
    "___class": "errors",
    "time": 1762619810844,
    "message": "\"read ECONNRESET\""
  },
  {
    "code": "\"ECONNRESET\"",
    "method": "beforeUpdate weekly_slots",
    "___class": "errors",
    "time": 1762619810827,
    "message": "\"socket hang up\""
  },
  {
    "code": "\"ECONNRESET\"",
    "method": "Finance_Subscription_Changes_to_Desc_Prepaid",
    "___class": "errors",
    "time": 1768291591551,
    "message": "\"socket hang up\""
  },
  {
    "code": "\"ECONNRESET\"",
    "method": "DatabaseUpdateMSMeetingMSDayOff",
    "___class": "errors",
    "time": 1762658321366,
    "message": "\"read ECONNRESET\""
  },
  {
    "code": "ECONNRESET",
    "method": "weekly slots add timer",
    "___class": "errors",
    "time": 1762781065017,
    "message": "socket hang up"
  },
  {
    "code": "\"ECONNRESET\"",
    "method": "chargebee_payments",
    "___class": "errors",
    "time": 1766489148573,
    "message": "\"read ECONNRESET\""
  },
  {
    "code": "ECONNRESET",
    "method": "DatabaseAddNextMSCalendarSessionObject",
    "___class": "errors",
    "time": 1762398825668,
    "message": "read ECONNRESET"
  },
  {
    "code": "\"ECONNRESET\"",
    "method": "Finance_Subscription_Changes_to_Desc_Prepaid",
    "___class": "errors",
    "time": 1768291760399,
    "message": "\"socket hang up\""
  },
  {
    "code": "\"ECONNRESET\"",
    "method": "chargebee_payments",
    "___class": "errors",
    "time": 1761873244834,
    "message": "\"socket hang up\""
  },
  {
    "code": "\"ECONNRESET\"",
    "method": "ChargebeeSyncRefactored",
    "___class": "errors",
    "time": 1761450076605,
    "message": "\"socket hang up\""
  },
  {
    "code": "\"ECONNRESET\"",
    "method": "GoogleDriveRefreshCode_v2",
    "___class": "errors",
    "time": 1762658321371,
    "message": "\"read ECONNRESET\""
  },
  {
    "code": "\"ECONNRESET\"",
    "method": "LastSessionRefresh_v2",
    "___class": "errors",
    "time": 1762180904642,
    "message": "\"socket hang up\""
  },
  {
    "code": "\"ECONNRESET\"",
    "method": "Finance_Subscription_Changes_to_Desc_Prepaid",
    "___class": "errors",
    "time": 1762624293785,
    "message": "\"socket hang up\""
  },
  {
    "code": "\"ECONNRESET\"",
    "method": "AutoRev_Check_Update_Gsheet",
    "___class": "errors",
    "time": 1761873380719,
    "message": "\"socket hang up\""
  },
  {
    "code": "\"ECONNRESET\"",
    "method": "GoogleDriveRefreshCode_v2",
    "___class": "errors",
    "time": 1762206861022,
    "message": "\"read ECONNRESET\""
  },
  {
    "code": "\"ECONNRESET\"",
    "method": "DatabaseAddNextCalendarSessionObject",
    "___class": "errors",
    "time": 1762982477920,
    "message": "\"read ECONNRESET\""
  },
  {
    "code": "\"ECONNRESET\"",
    "method": "afterUpdate weekly_slots",
    "___class": "errors",
    "time": 1761752656721,
    "message": "\"socket hang up\""
  },
  {
    "code": "\"ECONNRESET\"",
    "method": "LeadUpdateEvent",
    "___class": "errors",
    "time": 1762398825887,
    "message": "\"socket hang up\""
  },
  {
    "code": "\"ECONNRESET\"",
    "method": "SendMissedSessionRecording",
    "___class": "errors",
    "time": 1762674852941,
    "message": "\"read ECONNRESET\""
  },
  {
    "code": "\"ECONNRESET\"",
    "method": "Reccuring_Email_Notifications_v3",
    "___class": "errors",
    "time": 1766489148584,
    "message": "\"read ECONNRESET\""
  },
  {
    "code": "\"ECONNRESET\"",
    "method": "StripeSync",
    "___class": "errors",
    "time": 1761450076637,
    "message": "\"socket hang up\""
  },
  {
    "code": "\"ECONNRESET\"",
    "method": "afterUpdate weekly_slots",
    "___class": "errors",
    "time": 1761450076556,
    "message": "\"socket hang up\""
  },
  {
    "code": "\"ECONNRESET\"",
    "method": "LastSessionRefresh_v2",
    "___class": "errors",
    "time": 1762619810787,
    "message": "\"socket hang up\""
  },
  {
    "code": "\"ECONNRESET\"",
    "method": "ChargebeeSyncRefactored",
    "___class": "errors",
    "time": 1768347415368,
    "message": "\"socket hang up\""
  },
  {
    "code": "\"ECONNRESET\"",
    "method": "DatabaseAddTutorFromClose",
    "___class": "errors",
    "time": 1766064645592,
    "message": "\"read ECONNRESET\""
  },
  {
    "code": "\"ECONNRESET\"",
    "method": "LeadUpdateEvent",
    "___class": "errors",
    "time": 1762398825864,
    "message": "\"read ECONNRESET\""
  },
  {
    "code": "\"ECONNRESET\"",
    "method": "afterUpdate weekly_slots",
    "___class": "errors",
    "time": 1761450077112,
    "message": "\"socket hang up\""
  },
  {
    "code": "\"ECONNRESET\"",
    "method": "ChargebeeSyncRefactored",
    "___class": "errors",
    "time": 1768558835658,
    "message": "\"read ECONNRESET\""
  },
  {
    "code": "\"ECONNRESET\"",
    "method": "StripeSync",
    "___class": "errors",
    "time": 1766064662997,
    "message": "\"read ECONNRESET\""
  },
  {
    "code": "\"ECONNRESET\"",
    "method": "chargebee_payments",
    "___class": "errors",
    "time": 1764352921851,
    "message": "\"socket hang up\""
  },
  {
    "code": "\"ECONNRESET\"",
    "method": "DatabaseUpdateMSMeetingMSDayOff",
    "___class": "errors",
    "time": 1762398977476,
    "message": "\"socket hang up\""
  },
  {
    "code": "\"ECONNRESET\"",
    "method": "weeklySlotsUpdate_v2",
    "___class": "errors",
    "time": 1762628063583,
    "message": "\"read ECONNRESET\""
  },
  {
    "code": "\"ECONNRESET\"",
    "method": "ZoomTokenRefresh",
    "___class": "errors",
    "time": 1768398266756,
    "message": "\"socket hang up\""
  },
  {
    "code": "\"ECONNRESET\"",
    "method": "LeadUpdateEvent",
    "___class": "errors",
    "time": 1762624366431,
    "message": "\"socket hang up\""
  },
  {
    "code": "\"ECONNRESET\"",
    "method": "afterUpdate weekly_slots",
    "___class": "errors",
    "time": 1761450076634,
    "message": "\"socket hang up\""
  },
  {
    "code": "ECONNRESET",
    "method": "weekly slots add timer",
    "___class": "errors",
    "time": 1768398266539,
    "message": "read ECONNRESET"
  },
  {
    "code": "\"ECONNRESET\"",
    "method": "beforeUpdate weekly_slots",
    "___class": "errors",
    "time": 1762398825921,
    "message": "\"read ECONNRESET\""
  },
  {
    "code": "\"ECONNRESET\"",
    "method": "chargebee_payments",
    "___class": "errors",
    "time": 1763419616410,
    "message": "\"socket hang up\""
  },
  {
    "code": "\"ECONNRESET\"",
    "method": "Smartview_Refresh_v2",
    "___class": "errors",
    "time": 1762398977412,
    "message": "\"socket hang up\""
  },
  {
    "code": "\"ECONNRESET\"",
    "method": "ZoomNotificationsLateStudentAndTutor",
    "___class": "errors",
    "time": 1768460434700,
    "message": "\"read ECONNRESET\""
  },
  {
    "code": "\"ECONNRESET\"",
    "method": "afterUpdate weekly_slots",
    "___class": "errors",
    "time": 1761752656703,
    "message": "\"socket hang up\""
  },
  {
    "code": "ECONNRESET",
    "method": "DatabaseAddNextMSCalendarSessionObject",
    "___class": "errors",
    "time": 1763453290501,
    "message": "socket hang up"
  },
  {
    "code": "\"ECONNRESET\"",
    "method": "chargebee_payments",
    "___class": "errors",
    "time": 1767755641604,
    "message": "\"socket hang up\""
  },
  {
    "code": "\"ECONNRESET\"",
    "method": "DatabaseAddNextCalendarSessionObject",
    "___class": "errors",
    "time": 1764352921885,
    "message": "\"socket hang up\""
  },
  {
    "code": "\"ECONNRESET\"",
    "method": "Smartview_Refresh Timer",
    "___class": "errors",
    "time": 1761873380572,
    "message": "\"socket hang up\""
  },
  {
    "code": "\"ECONNRESET\"",
    "method": "afterUpdate weekly_slots",
    "___class": "errors",
    "time": 1762856524301,
    "message": "\"socket hang up\""
  },
  {
    "code": "\"ECONNRESET\"",
    "method": "ZoomTokenRefresh",
    "___class": "errors",
    "time": 1768475310551,
    "message": "\"socket hang up\""
  },
  {
    "code": "\"ECONNRESET\"",
    "method": "ChargebeeSyncRefactored",
    "___class": "errors",
    "time": 1761833480319,
    "message": "\"socket hang up\""
  },
  {
    "code": "\"ECONNRESET\"",
    "method": "afterCreate ms_calendar",
    "___class": "errors",
    "time": 1762647610645,
    "message": "\"socket hang up\""
  },
  {
    "code": "\"ECONNRESET\"",
    "method": "beforeUpdate weekly_slots",
    "___class": "errors",
    "time": 1761873380696,
    "message": "\"socket hang up\""
  },
  {
    "code": "\"ECONNRESET\"",
    "method": "beforeUpdate weekly_slots",
    "___class": "errors",
    "time": 1762619691286,
    "message": "\"read ECONNRESET\""
  },
  {
    "code": "\"ECONNRESET\"",
    "method": "SendMissedSessionRecording",
    "___class": "errors",
    "time": 1761752656731,
    "message": "\"socket hang up\""
  },
  {
    "code": "\"ECONNRESET\"",
    "method": "CloseUpdateAvailableUnitByChargebeeSubs",
    "___class": "errors",
    "time": 1762432337849,
    "message": "\"socket hang up\""
  },
  {
    "code": "\"ECONNRESET\"",
    "method": "Reccuring_Email_Notifications_v3",
    "___class": "errors",
    "time": 1763855720926,
    "message": "\"read ECONNRESET\""
  },
  {
    "code": "\"ECONNRESET\"",
    "method": "Offboarding_All_Contacts_Main_v2",
    "___class": "errors",
    "time": 1768398266760,
    "message": "\"socket hang up\""
  },
  {
    "code": "\"ECONNRESET\"",
    "method": "DatabaseAddNextCalendarSessionObject",
    "___class": "errors",
    "time": 1762398977486,
    "message": "\"read ECONNRESET\""
  },
  {
    "code": "\"ECONNRESET\"",
    "method": "LastSessionRefresh_v2",
    "___class": "errors",
    "time": 1762647375714,
    "message": "\"read ECONNRESET\""
  },
  {
    "code": "\"ECONNRESET\"",
    "method": "weeklySlotsUpdate_v2",
    "___class": "errors",
    "time": 1767755641620,
    "message": "\"socket hang up\""
  },
  {
    "code": "\"ECONNRESET\"",
    "method": "afterUpdate weekly_slots",
    "___class": "errors",
    "time": 1764593786315,
    "message": "\"socket hang up\""
  },
  {
    "code": "\"ECONNRESET\"",
    "method": "LastSessionRefresh_v2",
    "___class": "errors",
    "time": 1762056408466,
    "message": "\"socket hang up\""
  },
  {
    "code": "\"ECONNRESET\"",
    "method": "afterUpdate weekly_slots",
    "___class": "errors",
    "time": 1761833480240,
    "message": "\"socket hang up\""
  },
  {
    "code": "\"ECONNRESET\"",
    "method": "afterUpdate weekly_slots",
    "___class": "errors",
    "time": 1761752656691,
    "message": "\"socket hang up\""
  },
  {
    "code": "\"ECONNRESET\"",
    "method": "LeadUpdateEvent",
    "___class": "errors",
    "time": 1762690505234,
    "message": "\"read ECONNRESET\""
  },
  {
    "code": "\"ECONNRESET\"",
    "method": "beforeUpdate weekly_slots",
    "___class": "errors",
    "time": 1761873244819,
    "message": "\"socket hang up\""
  },
  {
    "code": "\"ECONNRESET\"",
    "method": "weeklySlotsUpdate_v2",
    "___class": "errors",
    "time": 1765738923027,
    "message": "\"socket hang up\""
  },
  {
    "code": "\"ECONNRESET\"",
    "method": "LeadUpdateEvent",
    "___class": "errors",
    "time": 1762875312278,
    "message": "\"socket hang up\""
  },
  {
    "code": "\"ECONNRESET\"",
    "method": "CloseUpdateAvailableUnitByChargebeeSubs",
    "___class": "errors",
    "time": 1762398745679,
    "message": "\"socket hang up\""
  },
  {
    "code": "\"ECONNRESET\"",
    "method": "DatabaseAddMatchingHiringTutorFromClose",
    "___class": "errors",
    "time": 1762658321429,
    "message": "\"socket hang up\""
  },
  {
    "code": "\"ECONNRESET\"",
    "method": "afterUpdate weekly_slots",
    "___class": "errors",
    "time": 1761833480196,
    "message": "\"socket hang up\""
  },
  {
    "code": "\"ECONNRESET\"",
    "method": "UpdateChargebeeWithCloseByLead",
    "___class": "errors",
    "time": 1768291760619,
    "message": "\"socket hang up\""
  },
  {
    "code": "\"ECONNRESET\"",
    "method": "DatabaseAddMissingCalendarObject",
    "___class": "errors",
    "time": 1762624366364,
    "message": "\"read ECONNRESET\""
  },
  {
    "code": "\"ECONNRESET\"",
    "method": "beforeUpdate weekly_slots",
    "___class": "errors",
    "time": 1762690505247,
    "message": "\"socket hang up\""
  },
  {
    "code": "\"ECONNRESET\"",
    "method": "beforeUpdate weekly_slots",
    "___class": "errors",
    "time": 1764746694173,
    "message": "\"socket hang up\""
  },
  {
    "code": "\"ECONNRESET\"",
    "method": "afterUpdate weekly_slots",
    "___class": "errors",
    "time": 1762628063513,
    "message": "\"socket hang up\""
  },
  {
    "code": "\"ECONNRESET\"",
    "method": "beforeUpdate weekly_slots",
    "___class": "errors",
    "time": 1763419927518,
    "message": "\"read ECONNRESET\""
  },
  {
    "code": "\"ECONNRESET\"",
    "method": "afterUpdate weekly_slots",
    "___class": "errors",
    "time": 1761752656706,
    "message": "\"socket hang up\""
  },
  {
    "code": "\"ECONNRESET\"",
    "method": "chargebee_payments",
    "___class": "errors",
    "time": 1765284575390,
    "message": "\"read ECONNRESET\""
  },
  {
    "code": "ECONNRESET",
    "method": "weekly slots add timer",
    "___class": "errors",
    "time": 1762206860708,
    "message": "read ECONNRESET"
  },
  {
    "code": "\"ECONNRESET\"",
    "method": "DatabaseDeleteAutoRevObject",
    "___class": "errors",
    "time": 1762056491983,
    "message": "\"read ECONNRESET\""
  },
  {
    "code": "\"ECONNRESET\"",
    "method": "HomeworkSend",
    "___class": "errors",
    "time": 1762658321372,
    "message": "\"read ECONNRESET\""
  },
  {
    "code": "\"ECONNRESET\"",
    "method": "GoogleDriveRefreshCode_v2",
    "___class": "errors",
    "time": 1762207075731,
    "message": "\"socket hang up\""
  },
  {
    "code": "\"ECONNRESET\"",
    "method": "Finance_Subscription_Changes_to_Desc_Prepaid",
    "___class": "errors",
    "time": 1765972129180,
    "message": "\"read ECONNRESET\""
  },
  {
    "code": "\"ECONNRESET\"",
    "method": "beforeUpdate weekly_slots",
    "___class": "errors",
    "time": 1763453395752,
    "message": "\"socket hang up\""
  },
  {
    "code": "\"ECONNRESET\"",
    "method": "chargebee_payments",
    "___class": "errors",
    "time": 1765702204493,
    "message": "\"socket hang up\""
  },
  {
    "code": "ECONNRESET",
    "method": "DatabaseAddNextMSCalendarSessionObject",
    "___class": "errors",
    "time": 1768398180128,
    "message": "socket hang up"
  },
  {
    "code": "\"ECONNRESET\"",
    "method": "chargebee_payments",
    "___class": "errors",
    "time": 1762982589021,
    "message": "\"socket hang up\""
  }
]

I also noticed another issue: I couldn’t drag the blocks in Codeless and UI Builder.

Regards,
Francis

Sergey_Androsov · January 16, 2026, 2:11pm

Hi @Francis_Bagas
I have shared the information about the issues with my colleagues. We will get back to you shortly with an update.

Regarding the drag-and-drop of blocks, I tried to reproduce the issue, but everything works as expected on my side. Could you please let us know which browser and operating system you are using, and in which application this occurred?
Have you also tried using a different browser or device to reproduce the same issue?

Regards,
Sergey

sergey.kuk · January 19, 2026, 9:39am

hello @Francis_Bagas

I am checking the following table in your application: Backendless. Is it correct?

When I search using the query code=‘ECONNRESET’, I see only 8 errors. Maybe I am using the wrong table?

However, we have enabled additional logging to capture new errors.

Francis_Bagas · January 19, 2026, 6:56pm

Hello,

Yes, that is correct. You may want to try searching with query code LIKE ‘%ECONNRESET%’.

The most recent occurrence is 01/19/2026 15:48:30 UTC.

Please let us know once this is resolved. Thank you!

sergey.kuk · January 20, 2026, 9:54am

Hello @Francis_Bagas

Thank you for the additional information. We have proceeded with investigating the issue and will let you know as soon as we have more details.

Best regards,
Backendless Support

Francis_Bagas · January 27, 2026, 8:07am

Hello @sergey.kuk,

Any update on this issue? We’ve encountered the same issue again.

Kean_Mikka_Aton · January 28, 2026, 1:15pm

Hello good day @sergey.kuk,

Is there any updates on this bug? We’re dealing a lot of hiccups on the processes due to this matter and its affecting most of our other processes.

Thank you!

Viktor_Mudrevsky · January 28, 2026, 1:56pm

Hello @Kean_Mikka_Aton

Thank you for the follow-up and for your patience.

Yes, this issue is still on our radar. We understand how disruptive this can be, and we haven’t forgotten about it. The team is actively working on the problem; however, the main challenge is that we do not yet have clear and reliable steps to consistently reproduce the issue, which makes the investigation more time-consuming than we would like.

We appreciate your understanding and will provide an update as soon as we have more concrete information to share.

Best regards,
Backendless Support

Francis_Bagas · January 30, 2026, 5:32pm

Hello @Viktor_Mudrevsky,

Could you please provide an update? We are still experiencing the same issue.

Thank you.

sergey.kuk · February 2, 2026, 10:35am

hello @Francis_Bagas

We are still investigating the problem. We have prepared a patch that may resolve it, and it was released today. We will monitor the results and keep you informed of the outcome.

Best regards,
Backendless Support

Francis_Bagas · February 9, 2026, 2:30pm

Hello @sergey.kuk,

We are still encountering “socket hang up” errors, and we’ve also observed a new error, “read ETIMEDOUT.” This might be related to the recent patch.

viktor.liablin · February 9, 2026, 4:34pm

Hello @Francis_Bagas

Thank you for the additional information. Unfortunately, it seems the fix we released last week did not resolve the issue. We are continuing to investigate the problem to find a proper solution.

Best regards