SSL issue with custom domain

General
1

I have a custom domain set up with CNAME www points to develop.backendless.com.

But when I open my site with https:// in Chrome it says ‘This server could not prove that it is www.mydomain.com; its security certificate is from *.backendless.app. This may be caused by a misconfiguration or an attacker intercepting your connection.’

In Safari it says ‘*.backendless.app cerificate does not match input.’

Screenshot 2026-05-04 at 2.18.58 PM
Screenshot 2026-05-04 at 2.18.58 PM274×180 2.11 KB

2

Hi Barry,

Please let us know the domain name so we can check on our end.

Regards,
Mark

3

Hi Mark, the domain is www.cakeicon.com

4

Thank you. We are looking into it and will report back asap

5

Hi Barry,

The certificate has been fixed. Please check and confirm.

Regards,
Mark

6

Hi Mark, it’s working now. Thanks.

But it says that the certificate will Expires: Sunday, August 2, 2026 at 8:44:56 PM Pacific Daylight Saving Time, so will it be automatically renewed by then? @mark-piller

7

Hi @Barry,

Yes, the certificate will be renewed automatically.

Regards,
Sergey