Subscription status cancelled despite sufficient funds

Billing
1

Your subscription status is ‘canceled’. Reason/Message: Canceled after failed automatic dunning process expired.

Please reactivate our subscription/account.

We found a similar issue from 2021 here

BR

2

Our application ID ends with 10BA7985E500

3

Hi. I’ve reactivated your subscription.
But you should to check whether everything alright with you card. Because payments have not gone through for at least the last 5 days.

P.s. the appId isn’t secret. So for convenience, please point the full id.

4

Oleg,

Thank you so much for not interrupting our service. I am currently traveling and have had issues with my credit card provider. I will be back in the office by end of week and will reinstate and fix the issue.

I really appreciate your patience and I can’t speak highly enough about your company.

All the best,

Deress

1 Like
5

Oleg,

I have updated the billing information so payment should not be a problem. Please do let me know if there are any other issues with the account.

Thank you,

Deress