Switch palan from cloud 99 to cloud 9

Billing
1

Are you looking for help?

This is a support forum for reporting issues related to Backendless services. Please note that due to our support policy we cannot provide you help with debugging your code, consulting in regards to any language or third-party library usage. For this kind of questions we recommend using more appropriate forums like Stack Overflow.

In order to suggest you a quality solution, we shall usually ask you to provide the details mentioned below first. Including them into your topic right away helps us to start investigating your issue much faster.

In case you have a suggestion or an idea, the details below are not always required, though still any additional background is welcome.

Backendless Version (3.x / 5.x, Online / Managed / Pro )

Client SDK (REST / Android / Objective-C / Swift / JS )

Application ID

DB52ABE2-CCCB-7EBF-FF72-96CD01FE0500

Expected Behavior

Please describe the expected behavior of the issue, starting from the first action.

  1. The trial will be over soon.
  2. Currently, Plan is set to cloud 99 by default.
  3. I tried to set it to cloud 9.
  4. It is said to have failed.

Actual Behavior

Please provide a description of what actually happens, working from the same starting point.

Be descriptive: “it doesn’t work” does not describe what the behavior actually is – instead, say “the request returns a 400 error with message XXX”. Copy and paste your logs, and include any URLs.

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2

Hi @jbcpkr ,

The error message which you received comes from a payment gateway which we are using to collect payments. Gateway is failed to process your payment for billing plan.
It can be due to one of the following reasons:

  • there is a limit for internet purchases on your card;
  • there are not enough money on your card. There should be at least $35 (or a little bit more since your bank can impose commission on the payment).

Could you please check your card and try one more time?

Regards, Andriy