The application has been blocked due to exceeding a limit

Billing
1

Hi,
I am developing one application using backendless.
We are facing below issue, when I am trying to login or signup.
–> “The application has been blocked due to exceeding a limit”

Backendless Version (3.x / 5.x, Online / Managed / Pro )

5.0.4

Client SDK (REST / Android / Objective-C / Swift / JS )

Android

Application ID

560BA7F9-1FC9-CA5F-FF5E-1FE85E622D00

Expected Behavior

I know we had billing issue during auto renewal, but now I have paid some days before but still not working. Please check and Let me know.

2

Hi.
Did you change your bank card recently?
The message from you app says: Your subscription status is ‘canceled’. Reason/Message: Canceled after failed automatic dunning process expired.
It looks like the billing service wasn’t able to withdraw money from the account during some period of time.

3

We’ve refreshed your subscription. Please, check.

4

Hi Oleg,

Now working fine. Thanks.

5

I am developing one application using backendless.
We are facing below issue, when I am trying to login or signup.
–> “The application has been blocked due to exceeding a limit”

App ID : C2EEC017-6820-8918-FF85-B2AB6AF0F200

6

Hi @Godfrey_Moremeli

Your app has been blocked due to the following reason: “Subscription Canceled”. There is also corresponding message in Console. Most likely there was some billing issues. Please check your billing info and credit card.

Best Regards,
Maksym