timeout on all API calls

General
1

Hello there,
Two days ago, everything was working fine. more than 90% of the API calls were successful. However, yesterday I wasn’t able to do a basic findById call. I was getting

 BackendlessFault{ code: 'Internal client exception', message: 'timeout' }

over and over. I tried to user different services, UserService and Persistence, and always getting the same error. What should I do?

One more thing, I have noticed that the console is so slow to load that I have to press the refresh button multiple times till it loads. BTW, I have a good internet connection.

Thanks in advance.

2

Hi!

  1. Please provide your application id (you can paste it here or send to support@backendless.com).
  2. This problem still occurs?
3

Hi

  1. CB7904F3-8DB4-AF5C-FFB4-10BB1B480000
  2. Yes
4

Could you try it again?

5

Still getting timeout. For every 10 requests, only one or two were successful. It has been more than two days and users can’t use my app.

6

Hi Abdullah,

Could you please try to execute some REST requests? For example, using our REST Console.
I tried several requests, and all of them finished in less than 200 ms. Please verify that.

7

Hi Sergey,

Yeah it works as expected. Thanks