timeout on all API calls

Hello there,
Two days ago, everything was working fine. more than 90% of the API calls were successful. However, yesterday I wasn’t able to do a basic findById call. I was getting

 BackendlessFault{ code: 'Internal client exception', message: 'timeout' }

over and over. I tried to user different services, UserService and Persistence, and always getting the same error. What should I do?

One more thing, I have noticed that the console is so slow to load that I have to press the refresh button multiple times till it loads. BTW, I have a good internet connection.

Thanks in advance.


  1. Please provide your application id (you can paste it here or send to support@backendless.com).
  2. This problem still occurs?


  1. CB7904F3-8DB4-AF5C-FFB4-10BB1B480000
  2. Yes

Could you try it again?

Still getting timeout. For every 10 requests, only one or two were successful. It has been more than two days and users can’t use my app.

Hi Abdullah,

Could you please try to execute some REST requests? For example, using our REST Console.
I tried several requests, and all of them finished in less than 200 ms. Please verify that.

Hi Sergey,

Yeah it works as expected. Thanks