TinyMCE domain not registered with Customer Portal

Messaging Service
1

Hi there,

We recently switched over to an installation of Backendless Pro. Shortly after doing so, we discovered that a notification had appeared on the emails section of the messaging service, stating that the domain was not registered to the TinyMCE Customer Portal. It suggests to alert an admin to add the domain to continue using TinyMCE. [See screenshot]

Screenshot 2024-03-25 205820
Screenshot 2024-03-25 2058201048×391 17.4 KB

Whilst I have created our own TinyMCE account an obtained a free API key, I cannot find anywhere to update any settings - this leaves me to believe that it required someone at Backendless to do it?

Very grateful for any support or answers to this as it currently means that we cannot send any emails via the API (but we are able to send tests?). Thanks in advance :slight_smile:

2

Hi, @Element16_Media

Welcome to our community and thank you for trying out Backendless.
We’re researching this question, will get back with results soon.

Regards,
Serhiy

3

Could you please provide your console domain?

4

We access our API via kibouapp.co.uk but we access the console via the IP server port: 209.97.177.217:32400

5

We have added the IP address to the list of allowed domains, please check if issue is gone.

Regards,
Serhiy

6

Hi Serhiy,

This issue notification is now gone. Many thanks for your support