Trace the method triggers

General
1

Hello everyone,

We currently have an issue where our created tasks in Close App was completed through API and we currently have a lot of methods in Backendless that complete a task but we had set our Application-wide log level to DEBUG so we couldn’t trace it in logs where is the issue coming from.

Is there other logs that we can check?
App ID:4A47197B-AE30-FA84-FF56-0071F4010900

Or can you help us trace it using this payload
{
“date_updated”: “2025-09-25T08:52:13.632000”,
“data”: {
“date”: “2025-09-25”,
“date_updated”: “2025-09-25T08:52:13.630000+00:00”,
“lead_name”: “Amanda”,
“contact_id”: null,
“created_by_name”: “Brilliant Microschools Main”,
“deduplication_key”: null,
“updated_by_name”: “Brilliant Microschools Main”,
“view”: null,
“sequence_id”: null,
“id”: “task_Juksm2eTtyUFdaKTIo0ApOfY4IzfJ6wv8iuRHWXShUt”,
“is_complete”: true,
“text”: “ONB Task 8: HANDOVER TO PS”,
“lead_id”: “lead_u2qGNEcCMEYVLsuUZlJEg9UmIszGg3IDe9ZGKEPAshP”,
“assigned_to”: “user_GLDYj4oTNIEzi3l5RCWwcsQQqiKJ4kOjWDBVB70nLz5”,
“is_new”: false,
“object_type”: “taskcompleted”,
“date_created”: “2025-09-25T08:49:22.126000+00:00”,
“_type”: “lead”,
“due_date”: “2025-09-25”,
“is_dateless”: false,
“priority”: “medium”,
“created_by”: “user_8ym1NFSM77aDdlFCOMjdhkPgUaX4hqfckmdkx22cWPa”,
“object_id”: “acti_lNe50x01GuIpy3MxaFpjCbtrs0E8ZRXwjWCPeReMBI5”,
“is_primary_lead_notification”: true,
“updated_by”: “user_8ym1NFSM77aDdlFCOMjdhkPgUaX4hqfckmdkx22cWPa”,
“assigned_to_name”: “BMS Onboarding Team”,
“sequence_subscription_id”: null
},
“object_type”: “task.lead”,
“previous_data”: {},
“date_created”: “2025-09-25T08:52:13.632000”,
“object_id”: “task_Juksm2eTtyUFdaKTIo0ApOfY4IzfJ6wv8iuRHWXShUt”,
“api_key_id”: “api_0LActKgkZRvMYoO92mtje4”,
“changed_fields”: ,
“meta”: {
“request_path”: “/api/v1/task/”,
“request_method”: “PUT”
},
“organization_id”: “orga_7lUFr4azrjwtX3Ls2aZM14Yt8n369T25XNNlk6J9Y6C”,
“oauth_scope”: null,
“action”: “completed”,
“id”: “ev_3YacG1d0qF9nEieLx3zrm1”,
“request_id”: “req_53q2skZpjtXNnX4un8jeiB”,
“lead_id”: “lead_u2qGNEcCMEYVLsuUZlJEg9UmIszGg3IDe9ZGKEPAshP”,
“oauth_client_id”: null
}

Also we recently set the the log level to ALL and this errors occurs

image
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3

Hello @Francis_Bagas

  • Do you have Loggly configured as an external logging destination in your app?
  • Did this message appear exactly when the Close webhook payload was processed, or in other cases too?

Regards,
Inna

4

  • Yes we have enabled Loggly integration

    image
    image511×242 5.4 KB

  • We are not sure where exactly this message came from, as there is no indication of which method or timer generated this log.

Here is another detailed log from the logging files.

image
image1650×783 14.1 KB

6

These messages are not related to any specific methods or timers in your app. They are coming from the Loggly integration of the logger.

Please check your Loggly configuration (API keys, endpoint, etc.) to make sure it is set up correctly.

Regards,
Inna

7

I understand. Regarding the other concern, is it possible to check if there are additional logs that indicate where the function CloseCompleteTaskByTaskID was triggered? We recently updated the Application-wide log level to ALL and the server_code log level to INFO so we couldn’t track it on previous saved logs.

Or is there a way for you to check which methods were triggered before and after the specific timestamp?

9

The ALL level is the highest level of logging available in Backendless. It will log everything that can be logged. There is no higher level.
I recommend adding more logging to your method. And log everything that each block returns to you.

Regards,
Inna