Trying to switch expired app to cloud9 plan and getting transaction declined

General
1

What gives? app id 56CB9FA8-0277-47ED-FF04-B6B2E7452100

2

My cc shows 1.37 charges going in and out of it so its not being refused by the bank it seems.

3

Hi @Joel_Maclean1,

When a credit card has just been added, we do charge a certain amount, which is refunded immediately to check the validity of the card. This is the fee you see.

The error message which you received comes from a payment gateway which we are using to collect payments. Gateway is failed to process your payment for billing plan.
It can be due to one of the following reasons:

  • there is a limit for internet purchases on your card;
  • there are not enough money on your card. There should be at least $35 (or a little bit more since your bank can impose commission on the payment) to change the plan to Cloud9. Or $50 to buy Springboard.

Could you please check your card and try one more time?

Regards,
Marina

4

Hi Marina, thanks for the reply. I don’t have a restriction of my card and there is plenty of room. I’ve also used this card in the past for an app and it worked although I remember it being difficult last time as well. I tried again and it failed again.
Any other suggestions?

5

@Joel_Maclean1, The problem is that the bank or someone else on the outside refuses to make the transaction. There is nothing we can do about it. I can therefore advise you to contact your bank.

Regards,
Marina

6

Ok I’ll see what they’re saying, tks again.

7

It was caught in fraud detection, all good now tks.

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