Ui Builder Session timeout error

shaun_brown · March 1, 2021, 8:29am

I can no longer preview pages in the UI Builder. The mobile preview still works. the following error message is shown:

Dima · March 1, 2021, 8:54am

Tell me please, with what page you have problems? On the screen, I see you trying to open ‘session_expiration’ page, but I don’t found a page with this name in your app.

Regards, Dima.

shaun_brown · March 1, 2021, 8:59am

It is all pages as far as I can tell. I just cleared the browser cache and that fixed the problem. I am not sure why it happened in the first place though.

thanks as always for the speedy replies!

Dima · March 1, 2021, 12:34pm

Thank you for reporting.

If that happens again, please let me know. And we investigate it.

Regards, Dima

viktor.liablin · March 1, 2021, 11:42pm

Hello @shaun_brown

This happens when the inactivity timer expires. You can increase it here

But it is not a fix.

We found out what the problem was.
The fix has created.
We are waiting for testing this fix.

workaround:

Switch off “Enable Session Timeout”
If you need for “Enable Session Timeout”. Close Preview → Switch off “Enable Session Timeout” → Open Preview → Switch on “Enable Session Timeout”

It is not a fix it but you will be able use “preview”

Regard, Viktor

vladimir-upirov · March 2, 2021, 8:56am

Hello @shaun_brown

The ticket BKNDLSS-24159 has been fixed and it’s on the testing stage now, once our QA department verified it we release it on the Prod and notify you here.

Regard, Vlad

shaun_brown · March 2, 2021, 8:58am

Thanks!

Inna_Shkolnaya · March 4, 2021, 8:42am

Hello @shaun_brown

We’ve just updated cloud servers with a fix for the issue you described above. Could you kindly let us know whether fix works for you well?

Regards,
Inna

shaun_brown · March 4, 2021, 9:56am

Hi I tested this out a few times this morning and it seems fixed. Thanks for the quick work!