Support Topics Documentation Slack YouTube Blog

Unable to change billing plan


(Allen Luo) #1

I need to disable the billing for app id: 08D73C6A-C7AB-BAD9-FFEA-DBFAAD5AEA00
We’re using a different app now and no longer need the paid tier for that one. When I tried to choose free, it said error occurred and didn’t switch.
Thanks.


(Mark Piller) #2

Allen,

The billing for that app has been disabled since October. Please do not delete the app as we need to figure out what has happened.

Regards,
Mark


(Allen Luo) #3

Will do, thanks Mark!


(join the movement development) #4

This issue still exists. Any updates? Thanks!


(Sergey Chupov) #5

What is your app ID?


(WeConnectDirect) #6

i am at cloud9 billing , i want to downgrade to free plan … i dont see how to do it
kindly help


(Sergey Chupov) #7

Hi,

Can you please provide your application ID?


(Mark Piller) #8

This has already been handled.