Unable to change billing plan

allen-luo · January 6, 2018, 2:06pm

I need to disable the billing for app id: 08D73C6A-C7AB-BAD9-FFEA-DBFAAD5AEA00
We’re using a different app now and no longer need the paid tier for that one. When I tried to choose free, it said error occurred and didn’t switch.
Thanks.

mark-piller · January 6, 2018, 6:09pm

Allen,

The billing for that app has been disabled since October. Please do not delete the app as we need to figure out what has happened.

Regards,
Mark

allen-luo · January 6, 2018, 6:12pm

Will do, thanks Mark!

join-the-movement-development · February 12, 2018, 8:35am

This issue still exists. Any updates? Thanks!

sergey-chupovN0 · February 12, 2018, 9:03am

What is your app ID?

weconnectdirect · March 16, 2018, 5:58am

i am at cloud9 billing , i want to downgrade to free plan … i dont see how to do it
kindly help

sergey-chupovN0 · April 1, 2018, 8:05pm

Hi,

Can you please provide your application ID?

mark-piller · April 2, 2018, 6:50am

This has already been handled.