Hello,
I am writing to request assistance with deleting my application to stop further billing. I have already deleted all tables and data associated with the app as I no longer intend to use it.
However, when I attempt to delete the app, I am blocked by the following error message indicating a transaction decline:
Error Code: 11046 Message: “Failed to charge debt for app. This transaction has been declined.”
Could you please look into this or advise on how I can settle the outstanding balance so I can permanently close this account?
Hello,
To delete an application any existing balance must be cleared and that’s what the system is attempting to do. However, it appears the credit card is being declined.
Regards,
Mark
That’s incredible, as I did not think that for a school project I would have to pay so much just for testing a simple app.
I understand that unexpected charges can be frustrating, especially when working on educational projects. Backendless pricing is transparent, there are no hidden charges and we provide a detailed analytics tool to check the charges. There may be several factors which impact the overall bill, and we documented them in great detail.
Regards,
Mark