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Unable to send email template

Hi

I cannot send an email template. It was working at one point when I set this up a while back, but has silently stopped at some point. I noticed it in iOS app but I get the same error in the console.

AppID: E9DF3457-FBDF-4D42-A6F3-FDFF2C260FF6
Email Template: WelcomeToCaddieClub
Action to replicate: go that template and click SEND TEST EMAIL in console
Error: Cannot send email with the default email settings…

Weird thing is other templates are working just fine so something about this specific template and the error I am getting is probably not describing the actual error very well.

Just using the default backendless email settings.

Regards

Mike

Hi, @mike-turner!

It works as expected. You need to use your own smtp-server to send emails from custom templates. System events’ templates use variables, and to see how they substitute we offer testing them with mail.backendless.com smtp.

Regards,
Igor

Hi Igor

Thanks for the info. I am sure it was working though!

So is the testing supposed to work on the console, as the send test email still throws an error. I’ll give it a whiz through my own smtp server now.

Cheers,

Mike

1 Like

Yep you are correct, works perfectly through my own SMTP server. Need to read the docs apologies.