Unable to switch to Free plan even though there are no active marketplace purchases

milen-marinov · August 10, 2026, 9:53am

Hello,

I’m trying to switch to the Free plan but get this error message:

Best,
Milen

Karyna · August 10, 2026, 10:15am

To look into this for you, could you please share your application ID? That’ll let me check your account and see why the system still thinks there are active purchases blocking the switch.

Kind regards,
Karyna

milen-marinov · August 10, 2026, 10:29pm

Hello,

The app ID is BDCD56B9-351A-E067-FFA4-9EA9CF2F4000

Best,
Milen

viktor.liablin · August 11, 2026, 8:54am

Hello @milen-marinov

We see you have a product installed. Before switching to the free version, please uninstall it.

Regards

milen-marinov · August 11, 2026, 2:23pm

Thanks! Would be nice if the error message actually showed this instead of “no active purchases”.