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Unknown Error, also asking for Super Scaling with only 10 users, weird

Application ID: E6C8D131-B649-3D57-FF03-D9B038D8F000
Error UID: BE7A6064-7E57-9A84-FFF1-0BFB6EED6D00

Backendless encountered an error while handling the request. An internal trouble ticket with ID BE7A6064-7E57-9A84-FFF1-0BFB6EED6D00 has been created and we will be investigating the issue.
org.hibernate.exception.SQLGrammarException: could not extract ResultSet
javax.persistence.PersistenceException: org.hibernate.exception.SQLGrammarException: could not extract ResultSet
	at org.hibernate.internal.ExceptionConverterImpl.convert(ExceptionConverterImpl.java:154)
	at org.hibernate.query.internal.AbstractProducedQuery.list(AbstractProducedQuery.java:1542)
	at org.hibernate.query.Query.getResultList(Query.java:165)
	at com.backendless.datamodel.dao.AbstractEntityDAO.lambda$findAll$8(AbstractEntityDAO.java:122)
	at com.backendless.datamodel.dao.JpaContext.execute(JpaContext.java:86)
	at com.backendless.datamodel.dao.JpaContext.executeApp(JpaContext.java:72)
	at com.backendless.datamodel.dao.JpaContext.execute(JpaContext.java:38)
	at com.backendless.datamodel.dao.AbstractEntityDAO.findAll(AbstractEntityDAO.java:117)
	at com.backendless.datamodel.dao.JpaContext.lambda$executeApp$1(JpaContext.java:154)
	at com.backendless.datamodel.dao.JpaContext.execute(JpaContext.java:86)
	at com.backendless.datamodel.dao.JpaContext.executeApp(JpaContext.java:72)
	at com.backendless.datamodel.dao.JpaContext.executeApp(JpaContext.java:151)
	at com.backendless.datamodel.dao.JpaContextService.executeApp(JpaContextService.java:41)
	at com.backendless.management.users.OAuth2ProviderService.getAll(OAuth2ProviderService.java:87)
	at com.backendless.management.appsettings.ManageAppSettingsService.getAppSettings(ManageAppSettingsService.java:184)
	at controllers.console.ManageAppSettings.getAppSettings(ManageAppSettings.java:114)
	at router.Routes$$anonfun$routes$1.$anonfun$applyOrElse$587(Routes.scala:13336)
	at play.core.routing.HandlerInvokerFactory$$anon$6.resultCall(HandlerInvoker.scala:142)
	at play.core.routing.HandlerInvokerFactory$$anon$6.resultCall(HandlerInvoker.scala:141)
	at play.core.routing.HandlerInvokerFactory$JavaActionInvokerFactory$$anon$3$$anon$4$$anon$5.invocation(HandlerInvoker.scala:115)
	at play.core.j.JavaAction$$anon$1.call(JavaAction.scala:119)
	at play.http.DefaultActionCreator$1.call(DefaultActionCreator.java:33)
	at com.backendless.googleanalytic.ReportGoogleAnalyticsAction.call(ReportGoogleAnalyticsAction.java:43)
	at com.backendless.management.developer.DeveloperApplicationAccessAction.call(DeveloperApplicationAccessAction.java:30)
	at com.backendless.old.security.ApplicationExistenceAndUseAction.call(ApplicationExistenceAndUseAction.java:39)
	at com.backendless.management.developer.AbstractAuthenticateDeveloperAction.call(AbstractAuthenticateDeveloperAction.java:50)
	at com.backendless.old.security.ConsoleOriginAction.call(ConsoleOriginAction.java:45)
	at com.backendless.InitApiKeyForConsoleAction.call(InitApiKeyForConsoleAction.java:50)
	at com.backendless.ApiCallLimitAction.call(ApiCallLimitAction.java:26)
	at com.backendless.old.security.ConsoleOriginAction.call(ConsoleOriginAction.java:45)
	at com.backendless.StaticHttpResponseHeadersAction.call(StaticHttpResponseHeadersAction.java:22)
	at com.backendless.StackOverflowHandlerAction.call(StackOverflowHandlerAction.java:21)
	at com.backendless.CloseEntityManagerAction.call(CloseEntityManagerAction.java:36)
	at com.backendless.CurrentRequestsNumberAction.call(CurrentRequestsNumberAction.java:31)
	at play.core.j.JavaAction.$anonfun$apply$8(JavaAction.scala:175)
	at scala.concurrent.Future$.$anonfun$apply$1(Future.scala:659)
	at scala.util.Success.$anonfun$map$1(Try.scala:255)
	at scala.util.Success.map(Try.scala:213)
	at scala.concurrent.Future.$anonfun$map$1(Future.scala:292)
	at scala.concurrent.impl.Promise.liftedTree1$1(Promise.scala:33)
	at scala.concurrent.impl.Promise.$anonfun$transform$1(Promise.scala:33)
	at scala.concurrent.impl.CallbackRunnable.run(Promise.scala:64)
	at play.core.j.HttpExecutionContext.$anonfun$execute$1(HttpExecutionContext.scala:64)
	at play.api.libs.streams.Execution$trampoline$.execute(Execution.scala:70)
	at play.core.j.HttpExecutionContext.execute(HttpExecutionContext.scala:59)
	at scala.concurrent.impl.CallbackRunnable.executeWithValue(Promise.scala:72)
	at scala.concurrent.impl.Promise$KeptPromise$Kept.onComplete(Promise.scala:372)
	at scala.concurrent.impl.Promise$KeptPromise$Kept.onComplete$(Promise.scala:371)
	at scala.concurrent.impl.Promise$KeptPromise$Successful.onComplete(Promise.scala:379)
	at scala.concurrent.impl.Promise.transform(Promise.scala:33)
	at scala.concurrent.impl.Promise.transform$(Promise.scala:31)
	at scala.concurrent.impl.Promise$KeptPromise$Successful.transform(Promise.scala:379)
	at scala.concurrent.Future.map(Future.scala:292)
	at scala.concurrent.Future.map$(Future.scala:292)
	at scala.concurrent.impl.Promise$KeptPromise$Successful.map(Promise.scala:379)
	at scala.concurrent.Future$.apply(Future.scala:659)
	at play.core.j.JavaAction.apply(JavaAction.scala:176)
	at play.api.mvc.Action.$anonfun$apply$4(Action.scala:82)
	at play.api.libs.streams.StrictAccumulator.$anonfun$mapFuture$4(Accumulator.scala:168)
	at scala.util.Try$.apply(Try.scala:213)
	at play.api.libs.streams.StrictAccumulator.$anonfun$mapFuture$3(Accumulator.scala:168)
	at scala.Function1.$anonfun$andThen$1(Function1.scala:57)
	at scala.Function1.$anonfun$andThen$1(Function1.scala:57)
	at scala.Function1.$anonfun$andThen$1(Function1.scala:57)
	at scala.Function1.$anonfun$andThen$1(Function1.scala:57)
	at play.api.libs.streams.StrictAccumulator.run(Accumulator.scala:199)
	at play.api.libs.streams.FlattenedAccumulator.$anonfun$run$2(Accumulator.scala:216)
	at scala.concurrent.Future.$anonfun$flatMap$1(Future.scala:307)
	at scala.concurrent.impl.Promise.$anonfun$transformWith$1(Promise.scala:41)
	at scala.concurrent.impl.CallbackRunnable.run(Promise.scala:64)
	at akka.dispatch.BatchingExecutor$AbstractBatch.processBatch(BatchingExecutor.scala:56)
	at akka.dispatch.BatchingExecutor$BlockableBatch.$anonfun$run$1(BatchingExecutor.scala:93)
	at scala.runtime.java8.JFunction0$mcV$sp.apply(JFunction0$mcV$sp.java:23)
	at scala.concurrent.BlockContext$.withBlockContext(BlockContext.scala:85)
	at akka.dispatch.BatchingExecutor$BlockableBatch.run(BatchingExecutor.scala:93)
	at akka.dispatch.TaskInvocation.run(Abstract

Hello @Marbene_Educare

Your app has been blocked by “SuperScaling” issue

API request rejected. Multiple location access requires SuperScaling.
take a look at this comment What is the meaning of Super Scaling
the Springboard plan only for development, if you are about the release stage you need to upgrade your plan to a paid one.

Regarding your unknown error. Add steps to reproduce the problem.

Regards,
Inna

I know Super Scaling, but i expected a lot of requests at once, i only have 50 in total.

@Marbene_Educare

The application was blocked due to the fact that from more than one user made API calls to your application within a day. In this case, the number of API calls itself does not matter.

Regards

I didn’t know about this. Can i refund my SpringBoard credits to use for a monthly plan?

@Marbene_Educare we tuned the SuperScaling system so it matches what we originally described on the website. When you have only a few external users (like one or two), the system should be able to handle it. The location limit is reset daily. To overcome the limit, you can switch the app to a paid billing plan.

Hi Marbene,

Please contact sales@backendless.com to discuss switching to another pricing plan.

Regards,
Mark