Good Day All,
I was clicking back through the ui builder as in back step, and all a large portion of the created content disaperead. this was no past the point of the components creation.
App ID CB411F83-2292-179C-FF6B-D25974153100
assistance required thank you.
Please provide more information. I am looking at the screenshots you provided and read your messages, but I feel like we need more details.
“A component is missing”… what component? Is it a custom one? A reusable perhaps? Or a built-in component?
Have you tried opening UI Builder in another browser? Incognito mode? Perhaps clearing our local storage?
Regards,
Mark
Good Day @mark-piller
Thank you for your reply, It is two built in block components containing a data page, left of last picture and a form, second block from the left. Both blocks are nested within a dynamic list. The data that remained is a second dynamic list nested within the dynamic list however this was not effected.
I have tried various browsers and cleared the caches on all, still no joy. Would you be able to restore a backup?
Kind Regards,
Raymond
Hi there,
Would really appreciate assistance.
Thank You.
Hello @Raymond_Woodley
we are checking the possibility of restoration. Meanwhile by what date would you like us to restore your files?
Hi @sergey.kuk
Just the page Load_Planner needs to be restored at date 12:00 gmt 21 June 2022.
Your Assistance is appreciated.
Kind Regards,
Raymond
Good day @sergey.kuk
Everything was fine and reloaded perfectly, however the same problem has just reoccurred, accept this time all components have been lost. I made a slight modification to the theme regarding overflows on the x-axis when i tried to view the changes received the following error message.
as i said i then noticed that all components had been lost. although this is a different sequence in that the error appeared both revolved making css changes.
Please could you reload a backup from 2022/07/01 13:45 +2gmt.
Your assistance is appreciated.
Kind Regards,
Raymond Woodley
Hello @Raymond_Woodley,
I’ve created an internal ticket BKNDLSS-28906 to restore necessary files as soon as possible.
Regards,
Olha
@Raymond_Woodley unfortunately we don’t have backup from 13:45 +2gmt.
Files were restored from 2022-07-01 13:00 +2gmt.
Thank you for your assistance it is appreciated
Good Day @olhadanylova, @sergey.kuk , @mark-piller
I have had a major data loss again, can now only attribute it to being logged on to other devices and the web page is restored to its last state, Unfortunately I am in South Africa where we deal with constant electricity shedding and have to change between devices frequently. this morning I changed over from my Laptop to my desktop restored my last webpages and encountered the data Loss.
Please could you restore the page addload closest to 09h30 +2gmt but not after.
Kind Regards,
Raymond Woodley
I have now cleared the cache on my browser and closed all pages re logged into everything and the data seems to be intact,
apologies for the post,
Kind Regards
