At the moment, we have managed to delete about 300k records from the table, the deletion operation takes place with blocking, so it is difficult to delete a live table, the deletion takes place in small portions of 100-500-1k records, one such portion can be deleted in 10-20 minutes if there is no blocking. Removed currently 300k records is not enough for the table to work quickly. We are looking for another solution.
we are down now, just asking for confirmation that you are aware @Marian_Koreniuk , thank you
Sorry for the delay in replyingю
Yes, I am actively working to resolve the situation, almost today we are finishing all the work, we have found a solution and the cleaning data is over and the final optimization will take place soon. You should have everything working for now, can you check now if everything is ok?
thank you @Marian_Koreniuk , I am glad to hear. I confirm that everything seems good now
hello @Marian_Koreniuk , just a heads up that we seem to struggle a bit still, with slow responses, failed requests, sometimes the server being down. It’s operational right now but slow for example, or returning many errors (accessing the Users table can take a very long time).
Yes, I see that the problem is still present, working on a solution. I will inform more details in a couple of hours.
So we understand that there are problems and try to solve them and we keep the situation under hawk-eyed control. We solved the problem that was now. At the moment, we still see that there are sometimes timeouts at peak loads and I am working on this.
thank you, we really appreciate the work and the feedback, I am writing when there are issues just to make sure someone is aware and we do not stay offline for too long.
hello @Marian_Koreniuk - we keep experiencing very frequent issues: backendless is constantly offline, multiple times per day, for long periods of time
there are disruptions every single day
it seems also that a lot of data was eventually deleted, so what is the problem?
are you monitoring this or looking for a solution?
thank you for your help
So we can see that some of the requests during the load are executed for too long and end with a failure.
We are working on a solution and will give a more detailed description soon.
I have the same issues here, my client is quite upset about those frequent ‘network error’
Hi @Clement_C , @Alessandra_Saviotti ,
Sorry for inconvenience. We are still working on the permanent solution for this problem.
Hey team, we’ve been offline for over an hour now (as opposed to the typical 5-10 minutes we experience multiple times per day). Can someone please try to address the current issue? Thank you @Marian_Koreniuk @Andriy_Konoz
Same here. Our customers are not happy. Thanks in advance for resolving this soon.
The latest version (v6) has been restored. The legacy version (v3 - @Alessandra_Saviotti ) is still being worked on.
we have unfortunately been offline multiple times again this early morning, and are currently offline
I just checked and can see that V3 is up and running. Are you seeing any issues?
Are you still working on getting the system fully stable ? We have a big launch ahead and can’t afford it to be down
We had an all in EU that was overloading the cluster. We took measures so that all applications have equal resources now. Your app should be operational now.