[URGENT] Very slow response time today from the app, web, and console + Bad request errors

hi all, we are again offline since about half an hour this morning as well (it was first completely offline while now it is extremely slow, basically resulting in the same disruption for the user, with the webservice never available)

I know we had separate conversations about this, but I am also flagging it here in case you can do something quickly now to resolve the issue, thank you @Andriy_Konoz @Marian_Koreniuk

Hello @Alessandra_Saviotti,

we are working on the issue. Thanks for your patience!


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thank you, do we have a timeline here?

we are offline every single day, 3-4 times per day, for a total time of 30-60 minutes, it is becoming really difficult to manage our userbase

thank you

now it’s 40 consecutive minutes already (apart from the shorter disruptions earlier)

It just came back up. We’re fighting to get it without any interruptions, it hasn’t been easy as you can tell…

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we have been offline all the time today… getting lots of emails from users

sorry but we really need help right now, the service has not been operational for hours, even when it seems online, it is not responding to queries, then it goes offline again after a few minutes

@stanislaw.grin @Andriy_Konoz @Marian_Koreniuk

can someone please confirm that you are looking into it right now?