some of our users are reporting receiving two push notifications at a time for the same message. When I look in the Device Registration in System Data, there are two records with the same device token for the same channelName.
This has just started in the last couple weeks. Prior to that it was working fine. We have not updated our app in quite some time so it doesn’t appear to be an issue that we’ve created.
For example, for channelName “user6wHiO4kBmEfAkSCRCHP9O6sv6Bw2” there are 2 records with the same device token. How could this be? For any device token there should only be one record.
I downloaded the entire DeviceRegistration list and there are dozens of others that have records with the same device token. Is there a way to clean this up to remove the duplicates?
If you need any additional information or screenshots, please let me know and I’ll will provide it to you.