Good afternoon, my subscription was canceled and now the app does not work. Can you Activate My subscription Again?
Your subscription status is ‘canceled’. Reason/Message: Canceled after failed automatic dunning process expired.
Hello, @1119.
Please provide your application ID. Also please make sure you have sufficient funds in your account.
Best regards, Nikita.
At the moment, there are enough funds
67D3C3C3-7FB3-1C7B-FF1F-6E2113443B00
The subscription has been reacitvated.
Kind regards,
Mark
Hello, i have the same problem, my application id: C15968F9-DB43-E739-FF98-F9B58EBF2C00
The same issue.
App id: 21AAFB2A-CD9F-7071-FF73-0677365FFE00
@ROOT_INHALE the subscription was canceled after we tried processing a payment. We tried five times over a 5 day period. Every time we tried and it failed, an email was sent to your financial contact to notify them about the problem.
I see you updated the credit card earlier today. We processed the payment with the updated card on file and it went through. The subscription has been reactivated.
Regards,
Mark
@mark-piller thank you.
do you have a solution flow that doesn’t include posting messages here each time when the user has a payment issue?
There is a grace period of 5 days when there is a payment issue. Over these five days, we send a daily email notifying you about the problem. The solution is to react to any of the 4 first emails and take care of the issue. This will avoid canceling the subscription and blocking the app.
Regards,
Mark
Hi @vladimir-upirov @viktor.liablin
I have the same issue,
ApplicationID: 6957D10C-D1E1-6803-FFB0-9FC87DC6A400
Hello @Kgothatso_Diale,
you need to provide a valid credit card. Currently, the system can’t reactivate the subscription because the transaction has been declined.
Regards,
Stanislaw
We’re currently updating the payment profile; I’ll revert back once that is done.
Hi @stanislaw.grin,
We’ve updated the payment profile, please proceed with the resubscription, appreciate the assistance.
Kind regards,
Kgothatso
Thanks again 