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App blocked

(Dandan Maman) #1

I got this error on my app -
“code”:11033,“message”:“The application has been blocked due to exceeding a limit.”,“errorData”:{}
my app id -

(Mark Piller) #2


If you reduce the resources to bring it under the limit, the app will be unblocked. Alternatively, you can update to a paid plan to get higher limits.


(Dandan Maman) #3

I already have developer plan and I didn’t get to the limit yet , also I see a red message that says : Your subscription status is ‘canceled’. Reason/Message: Canceled after failed automatic dunning process expired.

(Mark Piller) #4

That means we tried to process a payment for the card on file 5 times over 5 days and it failed. The billing contact on file was sent an email every time during the dinning process

(Dandan Maman) #5

o.k , I have changed the credit card and I’m still blocked…
what should I do now?
and thanks by the way :sweat_smile:

(Dandan Maman) #6

hello again,
how can I solve this ? I really need a quick answer…

(Mark Piller) #7


Subscription has been reactivated.