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App blocked


(Dandan Maman) #1

hello,
I got this error on my app -
“code”:11033,“message”:“The application has been blocked due to exceeding a limit.”,“errorData”:{}
my app id -
6B16E314-44D7-6E90-FF41-25B2C3AE5F00


(Mark Piller) #2

Hello,

If you reduce the resources to bring it under the limit, the app will be unblocked. Alternatively, you can update to a paid plan to get higher limits.

Regards,
Mark


(Dandan Maman) #3

I already have developer plan and I didn’t get to the limit yet , also I see a red message that says : Your subscription status is ‘canceled’. Reason/Message: Canceled after failed automatic dunning process expired.


(Mark Piller) #4

That means we tried to process a payment for the card on file 5 times over 5 days and it failed. The billing contact on file was sent an email every time during the dinning process


(Dandan Maman) #5

o.k , I have changed the credit card and I’m still blocked…
what should I do now?
and thanks by the way :sweat_smile:


(Dandan Maman) #6

hello again,
how can I solve this ? I really need a quick answer…


(Mark Piller) #7

Hello,

Subscription has been reactivated.

Regards,
Mark