Since this morning I cannot do any write operations it seems, everything gets stuck but backendless does not seem to be offline (I can navigate the console via the browser), but I cannot edit anything via the console / browser, and I cannot get anything to work via the APIs (apart from reading data).
This is of course all happening to our product in production, please let us know what you can do to resolve the problem.
app ID: 9088AF67-1648-1726-FF09-A51862BF1A00
and we are on backendless 3.
We are starting to get several complaints as people cannot even create an account when they buy the app
can anyone look into this? Scheduled maintenance should be over, and we have certainly be down for more than 2 hours. I am getting hundreds of emails from angry customers.
I cannot believe how unreliable your service has been in the past few days.
this system is in production, first of all it is absurd that you do not communicate in advance that you’ll do maintainance (and I do not mean like 5 hours before like you do), so just send an email 1-2 weeks earlier as people rely on your service.
Secondly, we have been experiencing issues the whole week, database cannot be written, then again this happened a few hours ago and later the whole thing went down and again we have been getting hundred of emails from customers due to the unreliability of your service.
we did not break the system.
We are currently conducting scheduled work on servers to improve future performance and stability. Unfortunately, things do not always go as fast as we would like.
We apologize for the inconvenience and for not warning you in advance about this.
We hope this will not happen again in the future.
As soon as everything is restored, we will notify you immediately.
Ok, do not worry, our system administrators are already checking your application, I will keep you posted. I can’t promise 5 minutes, but we do our best, I swear to you.