Backendless Pro logging error - "xhr poll error"

Hi there.

I just managed to get backendless pro in my AWS instance.
However I can’t view the real-time logging - it gives me the error “xhr poll error”.
I saw in another ticket that it could be the rt server but I checked in Pro Manager and the process is running.
Can you please help me with this issue ?

Thanks,

Paulo

Hi Paulo,

I am sorry you ran into this issue. Unfortunately we cannot provide free support for Backendless Pro. On order to get any support, you would need to purchase support subscription.

Regards,
Mark

Hello Mark.

I’m sorry too…
I’m trying to install backendless in AWS and I ran into a few issues this one being the latest.
As you can imagine I can’t use backendless if I can’t see the logs and, unfortunately, we don’t have enough content now to be able to pay $7200.
We’re actually evaluating the platform with some small internal applications before we adopt it for our customer’s projects, when we would be able to pay this fee.
We currently have these internal apps in backendless cloud but we found that some limitations were too limiting and we wanted to try the backendless pro to see whether it was an option.
I hope you reconsider letting us try the platform, that on the other end, we like very much.

Best regards,

Paulo

Hi Paulo,

The Cloud version is the best way to evaluate the platform. All the version’s limits can be easily extended through the marketplace.

As for Backendless Pro, unfortunately, we cannot provide both a free product and free support. That option will quickly run us down into the ground.

Regards,
Mark