Everything is gone!

Hi,

updated…OK, I see I am not alone…EU is down

Logging into Backendless today and it is treating me as if my account has never been used; get an introduction screen asking me what kind of app I want to build.
Everything I built is simply gone?!??!?

The last time someone registered to my app was on February 2…so something happened around then.

Thanks
Paul

Are you looking for help?

This is a support forum for reporting issues related to Backendless services. Please note that due to our support policy we cannot provide you help with debugging your code, consulting in regards to any language or third-party library usage. For this kind of questions we recommend using more appropriate forums like Stack Overflow.

In order to suggest you a quality solution, we shall usually ask you to provide the details mentioned below first. Including them into your topic right away helps us to start investigating your issue much faster.

In case you have a suggestion or an idea, the details below are not always required, though still any additional background is welcome.

Backendless Version (3.x / 6.x, Online / Managed / Pro )

Client SDK (REST / Android / Objective-C / Swift / JS )

Application ID

Expected Behavior

Please describe the expected behavior of the issue, starting from the first action.

Actual Behavior

Please provide a description of what actually happens, working from the same starting point.

Be descriptive: “it doesn’t work” does not describe what the behavior actually is – instead, say “the request returns a 400 error with message XXX”. Copy and paste your logs, and include any URLs.

Reproducible Test Case

Please provide a simple code that could be run in a new clean app and reproduce the issue.

If the issue is more complex or requires configuration, please provide a link to a project on Github that reproduces the issue.

Hi Paul,

Your app is not available due to a site-wide outage in Europe. This is due to a ransomware attack we were a victim of Friday last week. We provide daily updates on restoring the cluster and all the apps in it via our Slack channel:
Slack

Additionally, this was discussed in our support forum:
Https://eu-develop.backendless.com/ is down? - #5 by stanislaw.grin
My data is lost

More information about the attack, in general, is covered in the news:
Hackers exploiting two-year-old VMware flaw to launch large-scale ransomware campaign • TechCrunch
Massive ransomware attack targets VMware ESXi servers worldwide | CSO Online

We anticipate the have the service restored early next week.

Regards,
Mark