Getting Access Denied error during n after time of recent maintenance notice

General
1

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Backendless Version : 6.0.1

Client SDK : .net

Application ID: 4E129FA8-ED2B-5021-FF84-966E95BC0D00

Expected Behavior

Calling CustomService api via .net sdk.
The api call should work (as usual)

Actual Behavior

Instead, getting exeption. Details:
BackendlessFault. Code: 14008, Message: Access denied

Reproducible Test Case

Calling api method “create”, of service “admintoken”.

2

Please provide values for the arguments so we can try reproducing the error:
API Services - BL - SOAP_Licensing - Backendless 2020-07-22 08-46-14

3

{
“admin” : “kinjal@dwaravati.com”,
“token” : “7E786052-3601-49AE-82BE-34D0C95996B8”,
“ownerId” : “41752C01-D10D-03E2-FFA8-C447E0A40600”,
“motherboardId” : “W1KS97M104N”,
“processorId” : “BFEBFBFF000906EA”,
“soapVersion” : “2.2.1.0”,
“revitVersion” : “2021”
}

4

Here’s what I get:

API Services - BL - SOAP_Licensing - Backendless 2020-07-22 08-54-43
API Services - BL - SOAP_Licensing - Backendless 2020-07-22 08-54-431078Ă—536 171 KB

5

let me re try from my end (via .net)…

6

i still get the same error…

7

What does the method invocation look like? Are you invoking via REST or using the generated code?

8

We are invoking it from our .net application using sdk.

Here is screenshot of the same:

image
image1154Ă—269 16 KB

9

fyi, we started facing this issue in about last 2.5 hours (after a few mins of maintenance announcement, and through it was related).

10

please let me know if there is anything i can do in the meantime to help find the cause sooner!

11

Hello, could you provide your App_ID and part of the code in which this request is made?
Regards, Nikita

12

you mean, this? Application ID: 4E129FA8-ED2B-5021-FF84-966E95BC0D00

Can you please elaborate on what exactly you are looking for in code (other than above mentioned screenshot) so i can shared it? As such it is single line of call to the api.

13

@Kinjal_Desai, we’re investigating the problem.

Thanks,
Mark

14

Thanks… please keep posted… and i am available if i can be of any help…

15

@Kinjal_Desai, could you please check if other methods can be invoked from .NET?

16

Calls like following works.

Backendless.UserService.Login(email, password, false)

17

I’ll try to check for other CustomService calls.

18

Please let me know.

19

Tried Backendless.CustomService.Invoke<List>(“analyticsservice”, “fetchCompanyAdmins”, args).

Looks like the call is stuck since long (5+ mins) and would in general hit timeout.!

20

Tried another one (following), it resulted in same error (Access Denied). There was not wait like prev test, it resulted in exception immediately.

Backendless.CustomService.Invoke<Dictionary<string, object>>(“admintoken”, “validate”, args);