Image opened with Open Web Page in Mobile App Shell is very highly zoomed

UI Builder
1

Hi,

My app is built using UI Builder, and then wrapped into the Backendless Native Mobile App Shell.

I am using the “Open Web Page” block to open a URL. This URL can be HTML, PDF or an image. When loading an image, the image opens up, but at such a high zoom level that the user cannot see that the image is open ! He thinks the page is all black and has to unzoom in order to see the image.

How can I load the image so that it fits within the viewport ?

Thanks for your help.

Edit : This happens on Android. On iPhone the zoom level is OK.

2

@Nicolas_REMY,

I have created an internal ticket BKNDLSS-31610 to investigate and resolve this issue. We will let you know of any update on this issue.

Regards
Nazar

1 Like
3

Any news about this ?

This is a highly annoying issue, and users are providing feedback that the image was not loaded when in fact it is loaded but zoomed in and the display is all black.

I recorded a video to show the process :

Thank you very much for looking into this.

4

Hello, @Nicolas_REMY. no news yet.

Sorry for the inconvenience. I’ll take a look at this issue soon.

Best Regards, Nikita.

1 Like