Image opened with Open Web Page in Mobile App Shell is very highly zoomed


My app is built using UI Builder, and then wrapped into the Backendless Native Mobile App Shell.

I am using the “Open Web Page” block to open a URL. This URL can be HTML, PDF or an image. When loading an image, the image opens up, but at such a high zoom level that the user cannot see that the image is open ! He thinks the page is all black and has to unzoom in order to see the image.

How can I load the image so that it fits within the viewport ?

Thanks for your help.

Edit : This happens on Android. On iPhone the zoom level is OK.


I have created an internal ticket BKNDLSS-31610 to investigate and resolve this issue. We will let you know of any update on this issue.


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Any news about this ?

This is a highly annoying issue, and users are providing feedback that the image was not loaded when in fact it is loaded but zoomed in and the display is all black.

I recorded a video to show the process :

Thank you very much for looking into this.

Hello, @Nicolas_REMY. no news yet.

Sorry for the inconvenience. I’ll take a look at this issue soon.

Best Regards, Nikita.

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