Site not loading at times

General
1

Hi
The published containters were working until 2 days earlier. Now all the customers are not able to access the published container. At times it loads but some times it doesnt. Not stable.

Kindly advise, solutions are implemented and now site is not loading.

Pls check

when its not loading the inspect notification this is the error coming
Index):6733 crbug/1173575, non-JS module files deprecated.

https://eruditesilver.backendless.app/alpha/index.html

https://eruditesilver.backendless.app/delta/index.html

These links are being called from other website.

Pls check at the earliest, the users are having a tough time.
regards

2

Hello,

The link you provided opens a login page. Is the problem you’re describing on that page or a login is required to see the issue?

Mark

3

Hi
the problem is most of the times the website doesnt open.

regards

4

The link you provided opens every time. If you need our assistance, please provide detailed steps to reproduce the problem.

5

Hi Open the links from Argentina no problem.
Mario

6

Hi @dbasilapp,

the links open fine for me too. Have you tried googling the error?
Here is what I found in the first result from Google:

Maybe it will be helpful.

Regards

7

Hi
I have done the pages using codeless blocks only.

and it works at times and at times it just doesn’t load
sometimes the link opens and a few seconds the same window which gave error reloads automatically.

Not stable.

8

Which browser and version do you use?

9

Hi
Myself and most of the users do use google chrome

regards

10

Hi
Tks for checking.

regards

11

Hi @dbasilapp,

specific version of Chrome you’re using will help us in reproducing this issue.
Also, it would be nice if you copy full logs from the browser’s console when this error occurs again.
Currently I’ve reloaded your app many times and each time it loaded successfully.

Regards

12

What geographic region are you connecting from?
Does the problem happen on mobile with just mobile internet?

13

Hi
No resource with given URL found
this is the error showing in google inspect of bug/1173575, non-JS module files deprecated.
(

If I keep refreshing the same page 3 or 4 times it loads without error in google chrome
Chrome is up to date

Version 112.0.5615.138 (Official Build) (64-bit)
.
I am in Qatar the country has excellent Internet connectivity all over the country.

Mobile or Pc the site loads and sometimes it doesnt

Also other than this when we try with edge browser it shows the following errors

error4

error3
error3672×732 33.3 KB

error2
error21731×993 88.6 KB

alpha_error1
alpha_error11681×990 88.3 KB

The same issue is there in all published containers in the app.

We also have a feedback link sent to customers and if that doesn’t load in one click we don’t get a feedback and the purpose of the solution is not served.

Kindly advise. we desperately need the all the published containers to be stable.

regards

14

Hi @dbasilapp

I just checked both links you provided in the first comment and I do not see any issues

2023-05-01 10-14-56
2023-05-01 10-14-562758×1172 270 KB

could you please help me to receive/see the issues you shared on those screenshots?

Regards, Vlad

15

Hi
the website mostly doesn’t open in the home or office wifi or lan connections of users across the country.

and mobile data at times it doesn’t open but loads most of the times.

to view this in real action, if you could connect to my computer through a remote connectivity software it would be very clear and you can see what is happening with the site and help me to continue the development as projects are lined up and I am stuck with this issue. I request you to kindly connect and check. Also the existing productions and customers are following it up everyday.

regards

16

You can record a video to share what doesn’t work

17

Hi following are the test commands in curl

Windows Command prompt testing

c:\basil>c:\basil\curl\bin\curl.exe -k -A “Mozilla/5.0 (Windows NT 5.1; rv:21.0) Gecko/20130401 Firefox/21.0” -H application-id:xx -H secret-key:xxs -H Content-Type:application/json -X DELETE -d “{"vrept_no" : "FMC/22-25197","vbrnch" : "DHCG"}” https://eruditesilver.backendless.app/api/services/checkuser/delreptdhcg

curl: (6) Could not resolve host: eruditesilver.backendless.app

c:\basil>c:\basil\curl\bin\curl.exe -k -A “Mozilla/5.0 (Windows NT 5.1; rv:21.0) Gecko/20130401 Firefox/21.0” -H application-id:xx -H secret-key:xxs -H Content-Type:application/json -X DELETE -d “{"username" : "29235635465","usertype" : "PATIENT"}” https://eruditesilver.backendless.app/api/services/checkuser/deluserdhcg

curl: (6) Could not resolve host: eruditesilver.backendless.app

c:\basil>c:\basil\curl\bin\curl.exe -k -A “Mozilla/5.0 (Windows NT 5.1; rv:21.0) Gecko/20130401 Firefox/21.0” -H application-id:xx -H secret-key:xxs -H Content-Type:application/json -X PUT -d “{"username" : "29235635465","userpass" : "390315"}” https://eruditesilver.backendless.app/api/services/checkuser/insertuserdhcg

curl: (6) Could not resolve host: eruditesilver.backendless.app

c:\basil>c:\basil\curl\bin\curl.exe -k -A “Mozilla/5.0 (Windows NT 5.1; rv:21.0) Gecko/20130401 Firefox/21.0” -H application-id:xx -H secret-key:xxs -H Content-Type:application/json -X PUT -d "{"vrept_no" : "FMC/22-25197","vrept_dt" : "10/08/2022","vqid" : "29235635465","vmrd_no" : "FMC1/390315","vmrd_name" : "TESTING PERSON NAME","vrept_fl" : "https://backendlessappcontent.com/xx/xxs/files/dhcgrepts/01_031541_323.pdf\“}” https://eruditesilver.backendless.app/api/services/checkuser/insertreptdhcg

curl: (6) Could not resolve host: eruditesilver.backendless.app

c:\basil>c:\basil\curl\bin\curl.exe -k -A “Mozilla/5.0 (Windows NT 5.1; rv:21.0) Gecko/20130401 Firefox/21.0” -H application-id:xx -H secret-key:xxs -H Content-Type:multipart/form-data --form “upload=@"c:/basil/01_031541_323.pdf"” -X POST https://eruditesilver.backendless.app/api/files/dhcgrepts/01_031541_323.pdf?overwrite=true

curl: (6) Could not resolve host: eruditesilver.backendless.app

After few seconds after I refresh the website in browser it works

c:\basil>c:\basil\curl\bin\curl.exe -k -A “Mozilla/5.0 (Windows NT 5.1; rv:21.0) Gecko/20130401 Firefox/21.0” -H application-id:xx -H secret-key:xxs -H Content-Type:application/json -X DELETE -d “{"vrept_no" : "FMC/22-25197","vbrnch" : "DHCG"}” https://eruditesilver.backendless.app/api/services/checkuser/delreptdhcg

null

c:\basil>c:\basil\curl\bin\curl.exe -k -A “Mozilla/5.0 (Windows NT 5.1; rv:21.0) Gecko/20130401 Firefox/21.0” -H application-id:xx -H secret-key:xxs -H Content-Type:application/json -X DELETE -d “{"username" : "29235635465","usertype" : "PATIENT"}” https://eruditesilver.backendless.app/api/services/checkuser/deluserdhcg

null

c:\basil>c:\basil\curl\bin\curl.exe -k -A “Mozilla/5.0 (Windows NT 5.1; rv:21.0) Gecko/20130401 Firefox/21.0” -H application-id:xx -H secret-key:xxs -H Content-Type:application/json -X PUT -d “{"username" : "29235635465","userpass" : "390315"}” https://eruditesilver.backendless.app/api/services/checkuser/insertuserdhcg

null

c:\basil>c:\basil\curl\bin\curl.exe -k -A “Mozilla/5.0 (Windows NT 5.1; rv:21.0) Gecko/20130401 Firefox/21.0” -H application-id:xx -H secret-key:xxs -H Content-Type:application/json -X PUT -d "{"vrept_no" : "FMC/22-25197","vrept_dt" : "10/08/2022","vqid" : "29235635465","vmrd_no" : "FMC1/390315","vmrd_name" : "TESTING PERSON NAME","vrept_fl" : "https://backendlessappcontent.com/xx/xxs/files/dhcgrepts/01_031541_323.pdf\“}” https://eruditesilver.backendless.app/api/services/checkuser/insertreptdhcg

null

c:\basil>c:\basil\curl\bin\curl.exe -k -A “Mozilla/5.0 (Windows NT 5.1; rv:21.0) Gecko/20130401 Firefox/21.0” -H application-id:xx -H secret-key:xxs -H Content-Type:multipart/form-data --form “upload=@"c:/basil/01_031541_323.pdf"” -X POST https://eruditesilver.backendless.app/api/files/dhcgrepts/01_031541_323.pdf?overwrite=true

{“fileURL”:“https://backendlessappcontent.com/xx/xxs/files/dhcgrepts/01_031541_323.pdf",“filePath”:"dhcgrepts/01_031541_323.pdf”}

18

IMG_4129.zip (31.4 MB)

attaching the video

19

Hello, @dbasilapp

very similar to a problem with the DNS cache, so you don’t have domain resolver working correctly. This may be caused by a local cache or a problem with the provider’s DNS servers or one of them. There are several steps to check if this is the problem

  1. Clear the local DNS cache on the computer. At the same time, close the browser. Cleanup DNS cache and restart the computer.
    Detail instruction: flushdns – How to Flush DNS with the Windows ipconfig /flushdns Command

  2. Set public DNS servers in the Internet connection, which allow you to see that the domain is working correctly.

Example: Set up 1.1.1.1 on Windows · Cloudflare 1.1.1.1 docs

You can also enter

ping eruditesilver.backendless.app

in the command line and make sure that there is a connection and there is a correct domain resolv.

20

Hi
Tks for the info. But the results are not only for my computer
it happens across most of the clients

And from the analysis done , 1 same Wi-Fi network the site works with multiple refresh on windows pc
android phone it works always, iPhone safari doesn’t work in Wi-Fi, works on mobile data.

iPhone google chrome it works on Wi-Fi.

This all happens to the all the devices connected in the same wifi.

Same scenario when tested in external other site Wi-Fi also and lan cabled connection.

regards