SMTP Connection

General
1

I’m having difficulty getting the console to accept my email credentials. A couple days ago, users were not able to register for new accounts. I found this was due to the SMTP settings, but I had not changed them whatsoever (neither on my email service)

Now, if I use the BL defaults, everything works fine.
But then entering my email credentials aren’t working. This is the error I receive:
Username and Password are not accepted. Message from smtp server: 535 5.7.3 Authentication unsuccessful [SA9PR13CA0177.namprd13.prod.outlook.

smtp.office365.com
Port: 587
TLS

I have tried a couple different email accounts, all with no success.
Any help would be appreciated. For now, my users have to receive emails from develop@backendless.com :frowning:

FYI, all of this seemed to start when I was testing a Zapier connection to a separate Application I have with Backendless. Here is the support thread: Zapier Integration

Thanks!

2

Are all the accounts you tried with office365?

3

Yes, they are. Is there a current issue with smtp connections with office365?

4

Hi.
We’ve tried with ordinary outlook account, and it works.
Just for test, try to change your password to some simple char sequence and reset credentials into backendless web-console.

Also, could you create for us test account on office365 if it is possible. Login/Pass you can send to support@backendless.com (do not forget to attach the link to this topic).

5

I was able to get it to work… thank you