App id: CEC04DDA-2510-3810-FFC8-C7E05A08DB00
Need help guys, doing cyber acrobatics trying to figure out the billing system here (again), let me know what maneuvers I need to pull off to get onto a paid plan pls. 
Tks
I also tried uninstalling springboard and it says successfully uninstalled but still shows as the plan with the title “Unknown Product”
When you switch to another billing can you see any errors which block the operation?
If so, it sounds like a bug, could you please provide a screenshot?
Regards
Vlad
Hi Joel,
Click the PREVIEW button for the Scale plan. You will see a popup with a button to switch to the plan.
Regards,
Mark
Hi Joel,
Could you check what the “Credit Card” section shows on the Billing screen?
Regards,
Mark
Could you please attach a screenshot showing the entire browser (without any cropping)?
Also, please check if you’re logging in with your @gmail.com or the @b***flow.com account?
Billing can be modified only by the app owner. The app’s owner is the account with the @b***flow.com email. If you log in with Gmail, you will not be able to change the plan for that app.
That’s it! tks Mark
After 6 days I’m already at 30$ haha, this isn’t going to be feasible so I’ll find another service.
How can I cancel the subscription? It is saying the free plan isn’t available until Feb 22?
tks
You can delete the app to cancel the subscription.
If you’d like, i can switch the app to the free plan for you.
Regards,
Mark
Yes please sir.
Done
1 Like
Hey @mark-piller , I was billed just now for that app that we just cancelled the billing plan for.
Can you have a look pls sir?
Hello @Joel_Maclean1!
Could you please confirm if the $30 charge for the 6-day period you mentioned was billed, or are we talking about a different amount?
Regards,
Alexander
I’d like to cancel all backendless apps and accounts or move to unpaid plan, whatever is required.
Tks
J