Hi, I joined and went through all the missions to make the springboard plan available. As the missions required me to create tables, import data etc. I started a new application to work on in the background thinking I could switch the new application to the springboard plan once I had completed the missions in the initial app. It appears I cant assign the springboard plan to the new app even though the initial application is still in the free trail. Is there a way to overcome this or do I need to loose the work I have done in the new application ?
The application ID of the application that I want on the Springboard plan is:
F2257E2D-E60E-1650-FFB5-3E32D31BCB00
The application that I completed the missions on (and dont really need any more) is:
0D818C47-8E29-93DF-FF9F-35AB8DB2A900
Both are currently on the Cloud99 TRIAL subscription
I also recently completed the necessary missions for Springboard Plan conversion, but do not see how to switch over from cloud 99 plan. Not desired at this time - still learning the platform.
Thanks
Same problem, can’t switch to springboard. When the video played in missions telling me that I qualified for springboard, and I hit the button, I got pop-ups saying there was a 404 error. When I hit the button again, it said I was trying to sign up for springboard twice, or I had not completed the missions. But I am not signed up for springboard…
Also, all day I was also getting random errors about concurrent connection count being exceeded.
Also I’d like to ask you in further not to add the comments to the topics closed 2 years ago but сreate a new ones if necessary, so we can track them better.
we have resolved it for Damon only, now we’ll unlock it for you also. Will let you know once it is done.
As for a “proper trouble ticketing system”, we have an internal system for this purpose. For our customers, this forum - is the right place to submit new issues, questions, etc.
If you feel the forum is the proper place to post issues like this, then please do not chastise me for doing so on whichever thread happens to be discussing the problem at the moment. I’m already frustrated enough with the backendless system not working as it should during an evaluation, I don’t want to be additionally told I’m posting on forums incorrectly. Forums are not a good substitute for a trouble ticket system, in my opinion.
I apologize if our previous response came across as chastising you for posting on the forum. That was not our intention. We understand how frustrating it can be when a system does not work as expected, especially during an evaluation.
In regards to your suggestion for a proper trouble ticketing system, I completely understand your point of view. We value your input and appreciate your patience as we work to resolve any issues you may encounter.
Again, we apologize for any miscommunication or frustration our previous message may have caused. Please let us know if there is anything else we can assist you with.
