Urgent: bad request (in production, prevents users from purchasing our product)

JavaScript
41

Hello, @Alessandra_Saviotti .

Fixed, so indeed one of the services failed. We apologize for the inconvenience.

1 Like
42

this is not resolved, please resolve it, we are experiencing again the same problem today, with users unable to purchase a subscription @Marian_Koreniuk

43

@Alessandra_Saviotti The problem is isolated, I checked that the problem does not appear, check if everything is fine now? I will still working on it out so that the problem does not appear in the future.

1 Like
44

thank you, working now

45

@Marian_Koreniuk we are experiencing this issue again, nobody can purchase the product because the business logic is failing (we are the same having this issue: Urgent: bad request (in production, prevents users from purchasing our product) - #40 by Alessandra_Saviotti)

please check this as soon as you can, thank you

46

@Marian_Koreniuk we have no access to the users table and the whole subscription mechanism is down, this all is related to business logic as these are the two business logic functions we have

these past two weeks have been REALLY hard here, please let’s sort these issues out, we cannot possibly keep operating this way

thank you for your help

47

it’s been a day that the business logic is down and this is having a large impact on our business

to reproduce the issue, simply do a GET on the Users table, which fails (timeout) due to how the business logic is not operational right now

please somebody reply and help with this, we pay 15 000 dollars / year for backendless and it has been down for 2 weeks for various reasons, the last one this issue with the business logic

@viktor.liablin @mark-piller @Marian_Koreniuk

please somebody reply, I don’t know what to do here anymore as this is outside of our control and nobody in the company is replying to any query

48

Hello, @Alessandra_Saviotti
Sorry for the delay.

Yes, there really is a problem, but it does not appear in the logs and to diagnose it, we need to really monitor whether your business logic returns a result. In connection with the situation, we will add monitoring specifically to your business logic to see that your service is working or not working.
We will also add logic to fix the problem as soon as a problem arises so that we don’t have to wait for our reaction.

At the moment I checked and the table is not available, check if everything is fine and confirm.

49

Thank you. The Users table seems to work now, we will try with an order request