this is the error we get often, we routinely experience 2 issues: 1) everything offline, we discussed this a few times which lead to the deletion of a large part of the database and a migration to a different infrastructure with more resources 2) business logic not working, this one we often do not notice since the service otherwise works, but then causes issues to users that are trying to purchase plans (since we need the business logic to work for that).
please let me know when this is resolved, thank you
I checked that the business logic is working, but specify which method you are asking to get this error?
I need exactly the steps you take to reproduce this error.
{
“code”: 15000,
“message”: “Custom business logic execution has been terminated because it did not complete in permitted time - 20 seconds”
}
this happens on any request for tables that have business logic involved, even if the operation is minimal and normally takes no time, you can just run a GET on users to experience the same
please resolve ASAP, this is happening very frequently now and prevents users from buying the product (quite a problem)
please reply if you are fixing this, it has been more than a day already
I want to know if you receive messages by e-mail indicating that you are resting on the limit of 1800 requests per minute?
Because the rest of the incoming requests, you will receive exactly the service unavailability error. That is, some requests are processed and some are not.
please check, because nothing is fixed, it is not working and not a single request goes through when the business logic is involved (try a GET on Users to reproduce)
@Alessandra_Saviotti So I checked, I see that the request of the user table goes through. Please check again.
Yes, you are right, the limit does not affect it. But I just wanted to clarify that you receive messages about limit and that they do not end up in spam and you see them.
@Marian_Koreniuk , nothing is working here, please login to console, go to Users, and then do a Get, and you will receive the same message (“Custom business logic execution has been terminated because it did not complete in permitted time - 20 seconds”, for every single request). I see the same from our web frontend (bad request), we have been down for an entire day when it comes to the business logic.
now it is resolved, can you tell me exactly what happened and what you did to resolve? this way it might be quicker next time if I know how to point you in the right direction, thanks
By the way, JS CodeRunner was working, but somehow it got stuck and did not execute requests, I restarted CodeRunner, and after that it really fixed itself. It is the future to figure it out.
maybe you need to restart coderunner again: is there something here that can be automated? it seems it often stops working and our customers cannot purchase the product
@Marian_Koreniuk@mark-piller please double check this, I suspect we have the same issues (getting bad requests and business logic not working, hence clients cannot make purchases)
Please try to restart coderunner again ASAP, and let me know when you have done it so I can check, thank you
Please also confirm that you have seen this message, thanks!