Sorry, that I can’t see. This was sent to me by a service continously checking that the app is running every 10 minute.
Wouldn’t the URL information be in the service that checks?
It just checks the root of the domain - without any specific page, and as far as i understand - that means that (normally) index.html will be returned.
Does it use your custom domain or a backendless.app subdomain?
The custom domain (www..)
I’ll add one monitor also for the backendless-domain for the future - if you think that it can be relevant. However, don’t you think the last error-message indicate that it is Backendless-servers that are sending the HTML-reply?
The error message is very strange. It makes me think there is something wrong with the actual request, that’s why I asked for the URL. The part that makes it look strange is this:
The API URL for the EU cluster starts with “eu-api”. Here’s a screenshot from your app in Backendless Console:
I will check with our product team to see under what circumstances the error you saw would be returned.
Regards,
Mark
Ok, thanks. Please also keep in mind the error that started this thread.
Hi, @Daniel_Levy1
We have checked the issue on our side. The reason for the outage you had yesterday might have been an SSL certificate update at that time. There was a configuration issue, which was fixed almost immediately and everything is now working as it should be. If you experience it again, please let us know. If you could provide a cURL that doesn’t work with the error, that would be great.
Regards,
Marina
The website is down. Try to open the URL and you’ll see. Mostly shows blank page. After a few reloads it may show the index-page
(sorry, I’m not a developer - i don’t know about cURL… Me and my customers just try to open the website, and it (mostly) doesn’t load properly)
see PM
We have fixed the problem that may have caused it. Everything is now working as expected. If you experience this issue again, please contact us.
Regards,
Marina
Thank you.
Does this mean you figured out all the above errors, or are you referring to just the last downtime?
We figured out the outage that was yesterday. It was due to the configuration issue. About that one you experienced today, we found the app that may have caused the difficulty. So that issue has been fixed as well. Hope that was the last one.
Regards,
Marina
Thank you very much! Great service!
The app is now down again, ssame errot as last time. Been down for 5 minutes so far.
Thanks for informing us and sorry for the inconvenience.
Our engineers already fix this issue.
Regards, Dima.